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How to Return

365 day unconditional Return Policy
In the event that you are unsatisfied with your purchase, you may return any item(s) within 365 days from the original purchase date.

What products involved in this policy?

Inhibitors,Peptides and APIs. Quantity 500mg max.
Please note, any customer who succeed order inhibitors 3 times in our company will share this benefit from KoutingChina.

Regular Return Policy
In the event that you find the quality is not as good has we promised,you may send your test reports to us.KoutingChina will re-check the same batch in our stock.If quality is not good by accident,we`ll agree replacement or return immediately. However, if you already purchase 3 times in koutingchina,we`ll agree replacement or return.Please check 365 day unconditional Return Policy above.

Please note,KoutingChina will test all compound before shipping.We`ll offer NMR,LCMS/HPLC etc documents with products.So quality is guaranteed and any quality issue will be solved without any delay.

How to return?
All requests for returns should be communicated to KoutingChina prior to shipping. Please send us email for confirmation.Any items returned to KoutingChina should be in their original packaging and in the same condition when originally purchased.

Which address to return?
Please return your package to the address on our website.However,please send us email for confirmation.We`ll send your new address closer to your city if we have new distributors there.

How to get refund?
Once your return request is received and approved,we`ll make refund in 3 working days after receiving your tracking number for returned package.

Products are for research use only. Not for human use. We do not sell to patients.
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